Personal information refers to information from which your identity is reasonably apparent. Personal information may include sensitive information. Sensitive information is a subset of personal information and includes information or opinion about sensitive issues such as an individual’s ethnic origin, religious beliefs, sexual preferences, criminal record and health information.
‘Government Related Identifiers’ (‘GRI’) are numbers, letters or symbols assigned by a State or Territory authority or agency to identify an individual or verify identity. Examples are Tax File Numbers, Medicare Numbers, Centrelink References, Driver’s License Numbers and Passport details.
The type of information that we collect includes personal information concerning clients, potential clients who contact us, as well as suppliers, consultants, employees and applicants for employment.
The personal information we collect from you or record about you will depend on the nature of your contact with us and usually, the legal advice and services we provide to you. The personal information we collect from you will be limited to the purpose(s) for which it is collected. Sensitive information will only be collected with your consent.
The type of information we collect can include your name, date of birth, address or other identifying information and, depending on the kind of work we are doing for you, details about your family, business or property details, financial details (including your income, expenses, assets and liabilities), employment details and details about other people or entities associated with you or involved in your transactions or matters.
If you do not agree, you must not provide your personal information, and we may not be able to communicate with you or provide certain products or services to you.
We normally collect information directly from you, for example, when we meet with you in person, have discussions with you on the telephone and when you send us correspondence such as emails or letters or enquiries via our website. We may also collect information that you provided to us via our online services and forms. We may also collect your personal information from your previous legal representatives when they transfer your file to us or from your other advisers such as accountants or financial planners. In Court cases, we also collect information during the case from third parties, including the other parties involved in the case and their lawyers and third parties who are asked to provide information, such as banks, hospitals and doctors.
We will only collect personal information which is reasonably necessary or directly related to our professional services or for business related purposes.
We hold personal information in both electronic and hard copy formats. We take precautions to ensure the security and confidentially of personal information we hold. We review these security measures from time to time, as required.
While we aim to keep your information safe, because the internet is not entirely secure we cannot guarantee the security of any information you transmit to us over the internet. This includes information sent by email or entered on our website. Once we receive your information, we will take reasonable steps to keep it secure.
Personal information is stored on our computer systems and within paper based files as appropriate. Files are stored for up to 7 years to meet legal compliance requirements and to provide future access to that information if our clients need it. Clients who want to keep copies of documents and information on our files (apart from documents belonging to us, such as our file notes) can ask for copies to be provided at their cost if they wish. Sometimes we may transfer your files or documents to another law firm. This will normally only be done at your request or with your consent.
In relation to any information you provide to Ignify Legal, whether via our Website or authorise, you consent and authorise Ignify Legal to: a maintain the records of the information either: I electronically (Virtual File); or ii hard copy file and electronic documents and data (Mixed File); as considered appropriate by Ignify Legal; and to iii communicate by electronic means; iv scan and electronically store some or all documents received by us; and v to destroy hard copy documents received from third parties, once scanned. If access to a stored file is required, you will have to pay the reasonable costs of accessing the stored file and we can charge for the time spent in providing documents together with any incurred disbursements. You are liable for those expenses and they are payable before any documents or information are made available. Depending on how the file is maintained and stored you will either be provided with hard copy or electronic file or a combination of both. You authorise us to destroy the Virtual File or Mixed File seven (7) years after the date of completion of the Service or termination of the Engagement or Cost Agreement, whichever is earlier.
We collect, hold and use personal information for a number of purposes including:
- Providing professional services or deciding whether or not to provide professional services;
- Responding to requests or queries;
- Keeping our clients and other contacts informed of our services, industry developments and events;
- Administrative purposes;
- Recruitment purposes;
- Seeking your feedback; and
- Any other business related purposes.
If you do not provide us with personal information we have requested, we may not be able to complete or fulfil the purpose for which the information was to be collected, including providing the services we were engaged to perform.
You should be aware that if you disclose confidential information to us on this website, that disclosure will not be privileged unless we have agreed to act as your legal adviser and you have executed a written engagement agreement with us.
Personal information we collect from our clients is kept confidential but will be used and disclosed to third parties from time to time.
We may be required to disclose your personal information to third parties including:
- Barristers briefed to represent you;
- Experts and other third parties contracted as part of an engagement to assist with your matter;
- Our service providers:
- Courts, Tribunals, Government and regulatory bodies as agencies, as part of an
engagement or otherwise;
- Credit reporting agencies, courts, tribunals and regulatory authorities where you fail to pay for goods or services provided by us to you;
- other parties involved in a case or their lawyers;
- agents engaged to assist us.
We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you.
We may also be compelled to disclose Information by law, for example, under court orders, subpoenas or statutory notices to produce documents under laws relating to social security, taxation, bankruptcy, anti-money laundering, counterterrorism and the management of incorporated entities.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
We may utilise international cloud computing services for e-mail storage and to store Information that we collect.
From time to time, the third parties to which your information may be disclosed may be located (and therefore your personal information may be disclosed) outside of Australia, including Canada, Ireland, the Netherlands, Singapore, the United Kingdom and the United States.
You can ask for access to your personal information we hold, except in circumstances where access may be denied under the Privacy Act or other law. Examples of these circumstances are:
- where providing access will pose an unreasonable impact on the privacy of another individual;
- where providing access would be unlawful, would pose a threat to the life or health of an individual, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws; or
- where denying access is authorised by law.
To make a request for your personal information, please contact us. We will endeavour to respond to a request for personal information within 14 days. If personal information is provided to you as the result of a request, you may be charged a fee for costs incurred in providing that information such as photocopying, administration and postage. If we are unable or unwilling to give you access to personal information, we will tell you why.
If you believe that the personal information we hold about you is inaccurate, incomplete or not up-to-date please let us know. Provided we agree with you, we will correct it. If we do not agree with you, we will place a statement of what you allege is correct where that information is kept and accessed.
If you have any queries or complaints in regard to our collection, use or management of your personal information, please contact us.